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Serving Bank Clients with Limited English Proficiency

November 19, 2021 @ 10:00 am - 11:30 am CST

Join us as we hear from Carly Perminas, CRCM, from CIBC Bank USA’s 1B Risk & Compliance team and Cisco Juarez, CRCM,  leader of CIBC Bank USA’s Compliance Advisory team speaking about Serving Bank Clients with Limited English Proficiency. This session will discuss compliance and risks issues relevant to serving banks and credit union clients who have Limited English proficiency (LEP). It will provide a view into the statistical landscape of LEP persons in the US, as well as an understanding of the relevance of fair lending laws and regulations, disclosure regulations, and prohibitions on unfair, deceptive, or abusive acts and practices to how financial institutions may serve consumers in languages other than English. We will discuss regulatory and industry initiatives, including the CFPB’s most recent LEP guidance, and what might be on the horizon to facilitate financial institutions providing more services in additional languages.

There is no cost for this event and registration is limited to the first 250 registrants. CCA members will be given first priority.

Please send any questions you have for our speaker in advance to:  Speaker Questions. Please send in your Speaker questions no later than November 17, 2021.

The registration link will take you to CCAs GoToWebinar page to register for the webinar.

Click here to register at GoToWebinar. 

We ask that you consolidate viewers and if you have to cancel, please let us know as soon as possible.

Speakers and topics may be subject to change.

The session has been approved for 2 CRCM credits.

This session is not to be recorded electronically without written permission from the Chicagoland Compliance Association and all speakers. materials and opinions shared from the speakers are not necessarily those of the organization they represent and therefore, unless otherwise indicated, should be assumed personal and not indicative of any implied liability or accountability back to the respective organization.

If after registering you do not see the “Thank You” page or you do not receive a confirmation email within two days, then your registration has not been received. Please email the CCA.


November 19, 2021
10:00 am - 11:30 am CST
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